Frequently Asked Questions
How do I choose the right size for my pet and myself?
Refer to our sizing charts in our product descriptions, which include measurements and guidelines for selecting the ideal size for both you and your furry friend.
What materials are used in your pet and human apparel?
Our products are crafted from high-quality, comfortable materials designed for both pets and humans, ensuring durability and style.
Can I mix and match different pet and owner designs?
Absolutely! Mix and match to your heart's content and create unique combinations that showcase your personal style. We provide bundles to save when you mix and match!
Are the clothes suitable for all pet breeds and sizes?
Yes, our apparel is designed to accommodate a wide range of pet breeds and sizes for a perfect fit.
Do you have a return/exchange policy?
Yes, we have a hassle-free return/exchange policy. Check our Returns page for details on the process.
How do I care for and wash the pet and owner apparel?
Care instructions are provided with each product. Generally, most items can be machine washed on a gentle cycle, but specific guidelines are included for each item.
Is international shipping available?
Absolutely! We offer international shipping to bring our stylish pet and owner apparel worldwide.
Can I customize designs or request personalized options?
Currently, we do not offer customization options, but we're always exploring new ideas. Stay tuned for updates!
Are your products eco-friendly or sustainable?
We are committed to sustainability, and our team is actively working towards incorporating eco-friendly practices in our production process.
Are there any promotions, discounts, or loyalty programs available?
Keep an eye on our website and subscribe to our newsletter for information on the latest promotions, discounts, and exclusive loyalty programs.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and secure online payment options.
Can I track my order once it's shipped?
Yes, you will receive a tracking number once your order is shipped, allowing you to monitor its journey to your doorstep.
Do you have a customer service team for assistance?
Absolutely! Our customer service team is ready to assist you with any questions or concerns. Reach out to support@treasuretails.com.au
Are the designs limited edition or regularly restocked?
Our designs may include limited editions, and we strive to regularly restock popular items. Follow us on social media for updates on restocks and new releases.
Can I subscribe for updates on new designs and promotions?
Absolutely! Subscribe to our newsletter to stay in the loop on new designs, promotions, and exclusive offers.
How do I participate in or learn about upcoming sales events?
Keep an eye on our website and follow us on social media for announcements about upcoming sales events and promotions.
Do you collaborate with pet influencers or offer sponsorship opportunities?
We love connecting with pet influencers! Reach out to us through our contact page for potential collaboration and sponsorship opportunities.