What Happens After You Place an Order?
1. Complete your Purchase
Once you have completed your purchase online, we will send you an email with a step-by-step process on what to do next.
2. Take a Photo
Take a photo of your pet and send it back to us. Wait patiently as our artist transforms your beloved pet into an abstract piece of artwork.
3. Your Artwork is Now Yours!
Receive your art in a frame that will be placed safely behind protective glass. The frame can either be stood up to be displayed such as on your bed side table or hung up on the wall.
Frequently Asked Questions
How do I place an order for a custom pet portrait?
Simply visit our website and select the "Shop Now" button to begin the customisation process.
What type of photos do you require for the portrait?
We recommend providing clear, high-resolution photos that showcase your pet's features and personality.
Can I request specific colours or styles for the portrait?
Yes, we offer customizable options to ensure your portrait matches your preferences and home decor.
How long does it take to receive my portrait?
Typically, our artists take approximately 2- 3 days to finish the artwork from the date of order placement. Then allow 2-3 days for shipping, depending on demand and customisations these days may vary.
Do you ship internationally?
No, we only deliver within Australia.
What materials are used for the artwork?
We use high-quality canvas and frames to ensure durability and longevity for your pet portrait.
Can you create portraits for pets other than dogs and cats?
Absolutely! We welcome all types of pets, including birds, rabbits, reptiles, and more.
Do you offer gift options, such as gift wrapping or personalised messages?
Yes, we provide gift wrapping and the option to include personalised messages for special occasions.
What if I'm not satisfied with the final portrait?
Customer satisfaction is our top priority. If you're not completely satisfied, please contact us, and we'll work to resolve any issues.
Can I see a preview of the artwork before it's shipped?
Yes, if requested we can provide a digital preview of the artwork for your approval before it's finalised and shipped.
Do you offer rush orders or expedited shipping?
Yes, we may accommodate rush orders and expedited shipping for an additional fee. Please contact us for further details.
Are the portraits suitable for outdoor display?
While our portraits are designed for indoor display, they can be displayed in covered outdoor areas away from direct sunlight and harsh weather conditions, although, we do not recommend it.
How should I clean and maintain my pet portrait?
We recommend gently dusting the portrait with a soft, dry cloth to remove any debris. Avoid using water or cleaning solutions, as they may damage the artwork.
Can I order multiple portraits of different pets?
Yes, you can order multiple portraits for different pets. Each portrait can be customised according to your preferences.
Do you offer framing options for the portraits?
Not at this time. We may offer this in the future so make sure you come back and check!
Can I cancel or modify my order after it's been placed?
Depending on the stage of production, cancellations or modifications may be possible. Please contact us as soon as possible to discuss.
Are the portraits suitable for pet memorials?
Yes, many customers choose to commission portraits as a touching tribute to their beloved pets who have passed away.
Do you offer payment plans or instalment options?
Yes, we offer flexible payment plans and installment options to accommodate your budget. Please inquire for more details.
Can I order additional copies of my pet portrait?
This would be difficult as each painting as hand made. Each painting is unique therefore getting two of the same painting is impossible. Our artist would also have to redo the painting from scratch, therefore it would cost full price for an additional copy.